The move follows pressure by Which? for all suppliers to agree not to sell extra services. The consumer lobby group said putting pressure on householders during the rollout could put the entire smart meter programme at risk.
Npower is the first of the big six to sign up to the scheme. Seven independents have already agreed not to incentivise installers to sell while fitting the smart meter. Npower has also agreed that its staff will not ask customers to enter into new contracts or change tariffs during installation.
Which? launched the campaign earlier this summer after finding that British Gas was advertising for smart meter installer positions, with a sales element included in the job description and incentivisation included in the salary package. The supplier said that the vast majority of performance related pay was related to meeting customer service levels.
13/09/11 - utilityweek.co.uk
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